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Frequently asked questions

My order hasn't arrived yet. Where is it?

I’m sorry to hear your order hasn’t arrived yet. To help track it down, here’s what you can do:

### 1. **Check Tracking Information**
- Look for a tracking number in your order confirmation email.
- Enter it on the courier’s website (e.g., USPS, FedEx, UPS, DHL) for real-time updates.

### 2. **Review Estimated Delivery Date**
- Delays can happen due to high demand, weather, or logistical issues. Check if the original delivery window has passed.

Do you deliver on public holidays?

Our delivery schedule depends on the specific service and location. Generally, some services may operate on public holidays, but with possible delays due to reduced staffing or higher demand.

For the most accurate information:

  • Check the courier's website (e.g., FedEx, UPS, USPS, DHL) for holiday schedules.

  • Track your package for real-time updates.

  • Contact customer support if you need urgent confirmation.

Would you like help checking a specific carrier’s holiday hours?

Do you deliver to my postcode?

To check if we deliver to your postcode, I’ll need to know:

1. **Your location** (country/postcode—you can share just the first few digits if you prefer, e.g., "SW1" or "90210").
2. **The service you’re asking about** (e.g., standard shipping, express, etc.).

### How to Confirm:
- If you’re ordering from a **specific store/website**, check their "Shipping" or "FAQ" page.
- For **courier services** (like FedEx, DHL), their websites usually have a postcode checker.

Let me know the details (or the website you’re using), and I’ll help you verify! Alternatively, I can guide you on where to look.

*(For privacy, avoid sharing your full postcode publicly!)*